CRES Email Spooled

Incident Report for Security: Urgent Notices

Resolved

Issue History

2022-05-23 @ 6:00 PM ET – Incident start time
2022-05-25 @ 1:00 PM ET – Incident end time

Problem Description

Emails were held up (spooled) on one of the CRES application nodes.

Problem Symptoms

When CRES users sent encrypted emails and/or responded to encrypted emails via the WebSafe portal, a portion of those emails went undelivered.

Workaround/Solution

Upon discovery of the impacted CRES node and restart of the service, email messages were flowing normally.

For More Information

If you require further assistance, or if you have any additional questions regarding this notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Open a service request on Cisco.com
By email
By telephone

Posted May 23, 2022 - 18:00 EDT