All Systems Operational

About This Site

Welcome to the Cisco Email and Web Security status page. The purpose of this page is to track issues impacting the Cisco's Email Security Appliance (ESA), Web Security Appliance (WSA) and associated services.

For the status of Cisco Umbrella Service, please visit: https://status.umbrella.com
For the status of Cisco Cloud Email Security (CES), please visit: https://status.ces.cisco.com/
For the status of Cisco Secure Email Encryption Service, please visit: https://status.res.cisco.com/

Do you have a question or would like to report a status page related issue? Please contact security-urgent-notices@cisco.com.

Advanced Malware Protection (AMP) Operational
90 days ago
100.0 % uptime
Today
File Reputation ? Operational
90 days ago
100.0 % uptime
Today
File Analysis ? Operational
90 days ago
100.0 % uptime
Today
Anti-Spam Operational
90 days ago
100.0 % uptime
Today
IronPort Anti-Spam Operational
90 days ago
100.0 % uptime
Today
Graymail Detection and Safe Unsubscribe Operational
90 days ago
100.0 % uptime
Today
IronPort Intelligent Multi-Scan Operational
90 days ago
100.0 % uptime
Today
Anti-Virus Operational
90 days ago
100.0 % uptime
Today
McAfee Operational
90 days ago
100.0 % uptime
Today
Sophos Operational
90 days ago
100.0 % uptime
Today
Phishing Protection Operational
90 days ago
100.0 % uptime
Today
Advanced Phishing Protection Operational
90 days ago
100.0 % uptime
Today
Secure Awareness Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
SenderBase Reputation Score (SBRS) Operational
90 days ago
100.0 % uptime
Today
Sender Domain Reputation (SDR) Operational
90 days ago
100.0 % uptime
Today
Service Updates Operational
90 days ago
100.0 % uptime
Today
URL Filtering Operational
90 days ago
100.0 % uptime
Today
Web Interaction Tracking Operational
90 days ago
100.0 % uptime
Today
Data Loss Prevention (DLP) Operational
90 days ago
100.0 % uptime
Today
Cisco Secure Email Encryption Service ? Operational
90 days ago
99.83 % uptime
Today
Cisco Talos Email Status Portal (ESP) ? Operational
90 days ago
100.0 % uptime
Today
General Maintenance Operational
90 days ago
99.5 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 17, 2022
Postmortem - Read details
Aug 17, 11:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 00:00 EDT
Scheduled - On 16 August 2022, beginning at 9:00 PM PDT, there is a maintenance planned for a hardware migration in one of the data centers where some Talos applications and services are hosted. The maintenance window spans two hours and is anticipated to have an outage of approximately 5 minutes. Some Talos services will be impacted during the outage. For more information, please refer to this article - https://community.cisco.com/t5/security-urgent-notices/planned-maintenance-esa-wsa-2022-08-16-9-00-pm-pst/ta-p/4669466
Aug 15, 20:27 EDT
Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Resolved - This incident has been resolved. For customers running ESA and SMA versions 14.x, there will be a banner on the GUI reminding to update the CPQ certificate via the provided workaround for the SMA (Secure Email and Web Manager). If you require further assistance, please contact the Cisco Systems Technical Assistance Center (TAC).
Aug 9, 13:03 EDT
Update - See below.
Aug 8, 17:54 EDT
Update - We appreciate our customers' patience and apologize for the duplicate updates. The latest status is that the investigation is complete and the source of the issue has been identified to be related to certificates for CPQ connectivity. Customers who are running SMA 13.x and higher must run the CLI command "updatepvocert" on the SMA to restore delivery of emails from ESA to SMA.
Aug 8, 16:39 EDT
Update - Investigation is complete and the source of the issue has been identified to be related to certificates for CPQ connectivity.
Aug 8, 16:26 EDT
Update - Investigation is complete and the source of the issue has been identified to be related to certificates for CPQ connectivity.
Aug 8, 16:20 EDT
Identified - Investigation is complete and the source of the issue has been identified to be related to certificates for CPQ connectivity.
Aug 8, 16:16 EDT
Investigating - Issue History:
2022-08-08 01:00 ET – Initial document created
2022-08-08 03:20 ET - Workaround section updated
2022-08-08 15:30 ET - Root cause identified, workaround/solution section updated

Problem Description:
Multiple customers have reported seeing connectivity errors between Cisco ESA and SMA impacting delivery of Policy, Virus and Outbreak Quarantine emails.

Problem Symptoms:
ESA will generate alerts as below
08 Aug 2022 xx:xx:xx Quarantine: Could not connect to the SMA xx.xx.xx.xx

Workaround/Solution:
Investigation is complete and the source of the issue has been identified to be related to certificates for CPQ connectivity.

Connectivity from the SMA to the ESA has been successfully addressed through a cloud update received at the ESA. To address the delivery of emails from the ESA to the SMA please issue the CLI command "updatepvocert" on SMA 13.x and higher. For customers running SMA 11.x or 12.x, please upgrade to 13.x or above.

For More Information:
If you require further assistance, or if you have any further questions regarding this issue, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Open a service request on Cisco.com
By email
By telephone

Please follow the link below to stay updated on this incident using our community forum:
https://community.cisco.com/t5/security-urgent-notices/urgent-esa-issue-2022-08-08-1/ta-p/4665516

Aug 8, 01:04 EDT
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.