All Systems Operational

About This Site

Welcome to the Cisco Email and Web Security status page. The purpose of this page is to track issues impacting the Cisco's Email Security Appliance (ESA), Web Security Appliance (WSA) and associated services.

For the status of Cisco Umbrella Service, please visit: https://status.umbrella.com
For the status of Cisco Cloud Email Security (CES), please visit: https://status.ces.cisco.com/

NOTE: The CES status page is currently under construction and running as a pilot.

Do you have a question or would like to report a status page related issue? Please contact security-urgent-notices@cisco.com.

Uptime over the past 90 days. View historical uptime.
Advanced Malware Protection (AMP) Operational
File Reputation ? Operational
File Analysis ? Operational
Anti-Spam Operational
90 days ago
100.0 % uptime
Today
Graymail Detection and Safe Unsubscribing Operational
Cisco Ironport Anti-Spam Engine ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Service Updates Operational
Web Interaction Tracking Operational
URL Filtering Operational
SenderBase Reputation Score (SBRS) Operational
90 days ago
100.0 % uptime
Today
Anti-Virus Operational
McAfee Operational
Sophos Operational
Cisco Registered Envelope Service (CRES) ? Operational
Email Submission and Tracking Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Web Interaction Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:20 EST
Scheduled - Scheduled maintenance for our Web Interaction Tracking service.

Web Interaction Tracking data will not be pulled from ESAs and New Spam Submissions will not be reflected during the downtime.
Data is expected to be available after the maintenance window is completed.
Feb 13, 15:26 EST
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
ESA Issue - 2020-02-07-01
Resolved - Monitoring has been completed and we have not seen any further errors related to this incident. The issue is being marked resolved.
Feb 7, 11:01 EST
Monitoring - A rollback of the impacting change has been completed and the service appears to be back online and stable. We're now monitoring before marking this as resolved.
Feb 7, 10:13 EST
Investigating - Issue History

2020-02-07 09:10 ET – Initial document created

Problem Description

Customers are unable to reach the Cisco Aggregator Server. URL click data will be impacted.

Problem Symptoms

You will be seeing alerts similar to the following:

07 Feb 2020 07:17:46 -0500 Unable to connect to the Cisco Aggregator Server.
Details: (7, 'Failed to connect to aggregator.cisco.com port 443: Operation timed out').

07 Feb 2020 08:20:06 -0500 Unable to retrieve Web Interaction Tracking information from
the Cisco Aggregator Server. Details: Internal Server Error.

Workaround/Solution

None at this time

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Open a service request on Cisco.com
By email
By telephone

The link below provides the information on our community forum:
https://community.cisco.com/t5/security-urgent-notices/esa-issue-2020-02-07-01/ta-p/4025676
Feb 7, 09:10 EST
Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

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